Refund Policy

Priority First Aid Refund Policy

All products sold by Priority First Aid must be:

  • fit for all the purposes for which goods of that kind are commonly supplied
  • acceptable in appearance and finish
  • free from defects
  • safe
  • durable.

You can return an item to us if:

  • it’s faulty
  • it’s incorrectly described
  • it’s different from a sample shown
  • it doesn’t do what we said it would do
  • it’s not of an acceptable quality.

If the product is unsafe, can’t be fixed within a reasonable time, or you simply would not have bought it given the nature of the defect, we’ll offer you an exchange, repair or refund.

To ask for an exchange, repair or refund, you’ll need to prove that you purchased the product from Priority First Aid. If you can’t provide an order confirmation, another form of proof of purchase will be required.

If the product is assessed to be faulty or unfit for its intended purpose, refunds will be issued using the same method as your original payment.

Change of Mind Returns / Order Cancellations

Change of mind returns and/or order cancellations are offered on a limited range of products only. In order to obtain a refund, the order must be cancelled and/or item/s must be returned within 14 days from the date of purchase, must be in its original condition and unopened. A refund administration charge of 3% will be applied to all change of mind/order cancellation refunds. Priority First Aid is not responsible for the safe return of items. The purchaser is responsible for tracking returns – where goods have been dispatched, a refund will not be processed until the goods have been received by Priority First Aid in their original saleable condition.

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